FREQUENTLY ASKES QUESTIONS (FAQs)
How do I return a product?
You may returned the product within seven days of parcel received. Kindly email us at [email protected] or contact us at 012-284 5940.
How do I know my returned item has been received?
We will notify you as soon as we received your returning parcel and your return request will be processed accordingly.
Can I collect or return the product at the store?
Kindly be informed that walk-in return/ pickup are available upon request. You may arrange a free pick-up at our store by emailing us at [email protected]
How long will my return/refund be processed?
All return/refund request will be processed within seven working days upon parcel received.
I received incorrect refund or replacement item, what should I do?
Kindly email us at [email protected] or contact us at 012-2845940 for more information.